Privacy Policy
Privacy Policy
Last updated: July 2, 2026
This Privacy Policy explains how polypeptd (“polypeptd”, “we”, “our”, or “us”) collects, uses, discloses, stores, and protects personal information when you visit or make a purchase from polypeptd.shop, contact us, create an account, subscribe to communications, or otherwise use our online store and related services (collectively, the “Services”).
By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.
1. Information We Collect
We collect information that you provide directly to us, information generated when you use the Services, and information from service providers that help us operate our store.
- Account and contact information: name, email address, phone number, billing address, shipping address, account login details, and communication preferences.
- Order and transaction information: products viewed or purchased, order number, delivery details, payment status, refund history, customer support records, and fraud-prevention results.
- Payment information: payment method details are processed by third-party payment providers. We do not intentionally store full card numbers or card security codes on our website.
- Device and usage information: IP address, browser type, device identifiers, operating system, pages visited, referring URLs, approximate location, access times, and interaction data.
- Customer service information: messages, attachments, photos, reviews, survey responses, and any other information you choose to send to us.
2. How We Collect Information
We collect information when you place an order, create or manage an account, contact us, subscribe to emails, submit forms, review products, use our website, or interact with cookies, pixels, analytics tools, and similar technologies.
3. Cookies and Similar Technologies
We use cookies and similar technologies to keep the website working, remember cart and account preferences, analyze traffic, improve performance, prevent fraud, and support marketing or advertising where permitted. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
4. How We Use Personal Information
- Process, confirm, ship, deliver, cancel, return, or refund orders.
- Create and manage customer accounts.
- Provide customer support and respond to questions, complaints, and requests.
- Send order confirmations, shipping updates, service messages, and policy notices.
- Personalize website content, improve products, measure performance, and troubleshoot errors.
- Detect, investigate, and prevent fraud, abuse, unauthorized transactions, security incidents, and violations of our policies.
- Comply with legal, tax, accounting, customs, chargeback, dispute-resolution, and regulatory obligations.
- Send marketing communications if you have opted in or where otherwise permitted by law. You may unsubscribe at any time.
5. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information because it is necessary to perform a contract with you, comply with legal obligations, protect our legitimate business interests, protect our customers and the Services, or because you have given consent.
6. How We Share Information
We do not sell personal information in the ordinary sense. We may share information with the following categories of recipients when needed:
- Payment processors, banks, fraud-prevention providers, and chargeback or dispute service providers.
- Shipping carriers, fulfillment partners, customs brokers, warehouse providers, and delivery service providers.
- Website hosting, analytics, email, customer support, security, and IT service providers.
- Professional advisers, auditors, insurers, legal representatives, and business administration providers.
- Government authorities, law enforcement, regulators, courts, or other parties when required or permitted by law.
- Successors or prospective buyers if we are involved in a merger, acquisition, financing, reorganization, or sale of business assets.
7. International Transfers
Because we operate an online store and use service providers in different locations, your information may be processed or stored outside your country or region. When we transfer information internationally, we use reasonable safeguards required by applicable law.
8. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, tax, fraud prevention, legal compliance, dispute resolution, and business recordkeeping. Retention periods may vary depending on the type of information and applicable legal requirements.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, payment system, email transmission, or storage system can be guaranteed to be completely secure. Please use a strong password and contact us promptly if you believe your account or order information has been compromised.
10. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent or opt out of marketing communications. To make a request, contact us using the details below. We may need to verify your identity before responding.
11. Marketing Communications
If you subscribe to marketing emails, we may send you product updates, offers, and promotional messages. You can unsubscribe by following the instructions in those emails or by contacting us. We will still send non-marketing messages related to orders, accounts, policy updates, and customer service.
12. Children
Our Services are not intended for children under 16 years old, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. Please review their privacy policies before providing information to them.
14. Do Not Track
Some browsers send “Do Not Track” signals. Because there is no common industry standard for responding to those signals, our website may not respond to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the Services after an update means the revised policy applies.
Contact Information
polypeptd
São Paulo, SP, Brazil
Phone: +852 5514 6950
Email: 1179139303@qq.com
