Refunds Policy

Refunds Policy

Last updated: July 2, 2026

This Refunds Policy explains how return, replacement, cancellation, and refund requests are handled for orders placed on polypeptd.shop.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at 1179139303@qq.com. Once an order has entered processing, packing, production, or shipping, we may be unable to cancel or modify it.

Eligible Issues

We may approve a replacement, return, or refund when an item is damaged, defective, materially different from the product description, missing from the package, or incorrect due to our error.

How to Request Help

Please contact us within 7 days after delivery and include your order number, a description of the issue, and clear photos or videos showing the problem and packaging where relevant.

Return Shipping

If a return is required, we will provide instructions. Items must be returned unused, in reasonable condition, and with packaging or proof of purchase where applicable. Do not send items back without contacting us first.

Refund Processing

Approved refunds are usually issued to the original payment method. The time it takes for funds to appear depends on your payment provider or bank.

Non-Refundable Situations

Refunds may be refused for incorrect addresses provided by the customer, normal wear and tear, misuse, unauthorized returns, items damaged after delivery, or buyer?s remorse where the item is not eligible for return under the applicable product terms.

Contact Information

polypeptd
São Paulo, SP, Brazil
Phone: +852 5514 6950
Email: 1179139303@qq.com